Refund policy

Returns, Refunds, and Lifetime Warranty Policy

At IND Leather, we are committed to crafting timeless pieces that are designed to last a lifetime. Our policies reflect our dedication to exceptional quality, transparency, and your complete satisfaction.

30-Day No Questions Asked Return Policy

Your satisfaction is our top priority. If for any reason you’re not completely satisfied with your purchase, you have 30 days from the date of delivery to initiate a return.

  • No questions asked: Whether it’s a change of heart or a concern about quality, you can return your bag hassle-free.
  • Inclusive returns: This policy covers all reasons, including potential quality issues or personal preferences.

Simply reach out to our support team, and we’ll guide you through the process to ensure a smooth return experience.

Refund Process

We strive to process refunds as quickly as possible to minimize any inconvenience:

  • Payment method: Refunds will be issued back to the original payment method used during purchase.
  • Timely processing: Once your return is approved, you can expect your refund to be processed within 5–7 business days.

Lifetime Warranty

At IND Leather, we stand behind the quality of our craftsmanship. Beyond the initial 30 days, our Lifetime Warranty ensures your bag remains a lifelong companion.

  • Repairs first: Should any issues arise due to a defect, we will make every effort to repair the bag, restoring it to its original glory (when repairs are available).
  • Replacement guarantee: If repairs are not possible, we will provide a new replacement—because you deserve nothing less than the best.
  • Wear and tear exclusion: Please note that issues resulting from daily wear and tear, accidental damage, or improper use are not covered under this warranty.

To make a warranty claim, contact us with the details and photos of the issue, and we’ll work with you to resolve it as quickly as possible.

How to Initiate Returns, Refunds, or Warranty Claims

Our customer care team is here to assist you every step of the way.

  1. Email us at support@INDLeather.com with your order details and a brief description of the issue.
  2. Pack your product securely for return, inspection, or repair.
  3. Leave the rest to us—we’ll handle the process quickly and efficiently.

At IND Leather, we don’t just sell bags; we create legacies. Our policies are designed to reflect our trust in the craftsmanship we deliver and our dedication to your satisfaction.

Thank you for choosing IND Leather to accompany you on life’s journey.